Reykjavik Keflavik Airport Guide to Reykjavik Keflavik Airport (KEF)

Reykjavik Keflavik Airport Services

In this page you’ll find the Services options at Reykjavik-Keflavik International Airport.

Reykjavik Airport (IATA: KEF; ICAO: BIKF), officially named as Keflavík International Airport or also known as Reykjavik-Keflavik Airport is the main airport serving Reykjavik area, in Iceland. It is located in Keflavik, about 50 km from Reykjavik city centre. KEF Airport has one unique passenger terminal with 3 floors. Within the Terminal you can find the following services and facilities:

· Free WiFi

Lost&Found

To know more about delayed or damaged Baggage you can contact the Handling Agent of your Airline:

- IGS - Ground Services Baggage Service

for Icelandair, Air Greenland, Air Iceland Connect, Atlantic Airways, Austrian, Czech Airlines, Finnar, Lufthansa, Primera Air, SAS and Travel Service.
Tel. (+354) 425 0226
E-mail: baggage@icelandair.is o

- Airport Associates Baggage Service

for easyJet, WOW Air, Air Baltic, Air Canada, British Airways, Delta, Easyjet, Eurowings, FlyNiki, Germania, Iberia Express, Norwegian, Transavia, Vueing and Wizz Air.
E-mail: baggage@airportassociates.com
Tel (+354) 420-0750
Open weekdays from 08:00 am to 17:00 GMT.

- ACE Handling:

Airport Associates Baggage Service for Edelweiss.
E-mail: arrivals@acehandling.org
Tel (+354) 626-0033
Open weekdays from 08:00-17:00 GMT.

Other information

For all items lost or left inside the Aircraft, please contact with the airline’s handling company.
All items found at the airport are stored by Securitas.
For items lost at the Arrivals or Departures Hall, please claim your personal belongings at www.missingx.com where the lost items are registered.
Bear in mind that it takes between 24 to 48 hours to register a lost item.
The Lost & Found service operates daily from 08:00 am to 04:00 pm.

Transfers

Keflavik airport is the perfect flight connection. The airport has only one terminal making connections quick and easy. Comfort is of high level where passengers are offered free unlimited WiFi, charging stations, good variety of food and drinks, showers and family rooms. Furthermore, there are several direct domestic flights between Keflavik Airport and Akureyri Airport (AEY) during the whole year and specially more intensively during the seasonal months.

Banking Services

Foreign Exchange at KEF Airport is the Arion Bank. You’ll find it at the arrivals and departures halls and 14 ATMs located within the terminal. The Arion Currency Card is a practical way for travellers to pay in Iceland. The Card is accepted everywhere. No need to get a new currency. You can ask for further details about it at the Arrivals hall.

Children Services

Children will be given books and colours from KEF Airport when at the Security area (book with Icelandic animals and interesting information about these animals). Lego table is located in the commercial area. Pushchairs are available in the check-in hall so our youngest travelers don´t have to walk very far; the pushchairs are for children from 6 months old and up to 20 kg.

Disabled Passengers Services

Passengers should submit an assistance request at least 48 hours prior to departure through their air carrier, its agent or tour operator. When you apply for such assistance, which is free of charge, the request needs to reach our service desk 36 hours prior to departure. Keflavik international airport offers assistance to passengers with reduced mobility. This service is provided free of charge by specially trained staff. This service includes:
• Elderly people who cannot walk distances
• Passengers who need a wheelchair
• Passengers who are hard of hearing
• Passengers who are visually impaired
• Passengers who have other disabilities or special needs

Ground Handling

SouthAir Icelandic: 4255520/ ops@southair.is
IGS: 4250277/ igs@igs.is
Airport Associates: 4200709/ ops@airportassociates.com
ACE Handling: 4246400/ ops@bikf.is

· Shops and Restaurants

· Transport access: buses, transfers, taxis and car rental.

· Parking access: various Airport Parking lots.